Business Phone Systems: A Primer

What is the difference between Digital PBX Phone systems, Hosted VOIP systems, and IP systems? All of them are structured to provide phone services in commercial settings.

Furthermore, as a user, if designed to meet the needs of your business and installed correctly, you probably will not notice significant differences in these types of systems. However, there are some crucial differences in these systems, which can make the type of system you choose an important decision when designing your business phone system.

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it is also critical to realize that relying on a VoIP-only system means that when the internet is down, all systems will be down

A Digital PBX Phone System is a digital Private Branch Exchange, which is a company’s private telephone network. Digital refers to the way that the PBX receives information; instead of over traditional phone lines, the phone calls come in on a digital system. Even with a modern, digital PBX system, you may find yourself limited to a maximum number of external trunks and internal lines. This is because the users of a PBX phone system all share the outside lines for making their external phone calls.

If you are building your phone system onto an existing system, you may have a pre-existing PBX system. Depending on the structure of the system, there may be challenges adding additional capabilities to that system. However, we can add functions like queuing, ring groups, voice mail, reporting, and even digital receptionists to an existing system.

An IP-PBX provides similar services but uses Internet Protocol (IP) technology to enhance your possibilities. An IP-PBX system has almost unlimited growth potential, and is a great choice if you are starting from the ground-up and want a system that will be able to grow with your business.

If you have an IP-PBX, you will also be using a VoIP system. Voice over Internet Protocol (VoIP) is a technology that allows you to make phone calls over your broadband internet connection instead of over a regular phone line. VoIP systems have evolved from their early days, when users were required to use a computer to place those calls. Modern VoIP systems can allow to make calls over a VoIP system using a range of providers. While VoIP is a great technology to integrate into a business communication system, it is also critical to realize that relying on a VoIP-only system means that when the internet is down, all systems will be down. Therefore, for most customers, we suggest building some type of redundancy into the system to avoid that problem.